Privacy Policy

Last modified: July 18, 2025

At Triips, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

Who We Are

Our website address is: https://triips.com. Triips is an AI-powered flight deal subscription service that helps travelers find exclusive flight deals 50-90% off regular prices departing from 17 major cities across the US & Canada. We continuously monitor airfare prices using advanced machine learning algorithms and send curated email alerts when we detect exceptional deals.

Our Services

Triips provides flight deal alerts and notifications (we are NOT a booking platform). Our proprietary AI technology scans millions of fare combinations daily to identify the lowest prices and exceptional value. We send 2–3 curated deals per week from your home airport when we detect significant price drops, typically 50–90% below average prices. We partner with Skyscanner for flight data and redirect users to booking sites for purchases.

Service Coverage

United States (13 cities): New York, Los Angeles, Washington D.C., Chicago, Dallas, San Francisco, Atlanta, Houston, Miami, Phoenix, Boston, Seattle, Denver

Canada (4 cities): Montreal, Toronto, Vancouver, Calgary

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Account Information: Name, email address, and password when you create a membership account
  • Membership Details: Payment information, billing address, and subscription preferences
  • Profile Information: Preferred departure city, travel preferences, and notification settings
  • Communication Data: Email address for flight deal alerts and newsletters (consent required during checkout)
  • Support Communications: Information you provide when contacting our support team via our contact form
  • Ambassador Program: Information provided when applying to our ambassador program
  • Social Login Data: When using social login (Google, Facebook, etc.), we collect your email address, name, and social provider identifier
  • Abandoned Cart Data: If you begin membership checkout but don’t complete it, we store your information to send follow-up emails

Email Marketing Consent

During membership signup, you must provide consent to receive our flight deal emails and marketing communications. This consent is required because:

  • Flight deal alerts are our core service and cannot be delivered without email consent
  • Our service depends on email delivery for deal notifications
  • All members must agree to receive emails to access our deals

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, time spent on site, email open rates, deal click-through rates, and engagement patterns
  • Location Data: General geographic location based on IP address for service eligibility
  • Technical Data: Log files, error reports, and performance metrics

Detailed Cookie Information

What are cookies? Cookies are small text files stored on your device that help us provide you with a better user experience and analyze how our website is used.

Necessary Cookies

  • WordPress Session Cookies: Essential for login and site functionality
  • Paid Memberships Pro Cookies: Required for membership access, billing, subscription management, and trial period tracking
  • Elementor Cookies: Needed for proper page display and functionality
  • reCAPTCHA Cookies: Security protection against spam and abuse
  • Kit (formerly ConvertKit) Cookies: Essential for deal email subscription management
  • Social Login Cookies: Temporary cookies created during social login process to secure communication and redirect you back to your last location
  • MailPoet Cookies: Used for additional forms and newsletter functionality when applicable

Analytics Cookies (Optional)

  • Google Analytics (_ga, _gid): Track site usage, performance, and user behavior
  • Purpose: Help us understand how visitors use our site, optimize deal delivery, and improve our AI algorithms
  • Retention: 2 years for _ga, 24 hours for _gid
  • Site Kit Integration: Provides integrated Google services management and analytics dashboard

Marketing Cookies (Optional)

  • Facebook Pixel (_fbp): Track conversions from our advertising campaigns
  • Purpose: Measure the effectiveness of our Facebook and social media advertising campaigns by tracking user signups and conversions
  • Retention: 90 days
  • Note: We use this data to optimize our advertising to attract new members, not to send deals or content to existing users

Functional Cookies (Optional)

  • Elementor Split Testing: A/B testing for website optimization
  • Purpose: Improve user experience through testing different layouts, signup flows, and deal presentations
  • Retention: Session-based

How We Use Your Data

We collect and use your data to:

  • Provide Our Core Service: Monitor airfare prices, identify exceptional deals, and send personalized flight deal alerts
  • Membership Management: Process subscriptions, manage free trials (7-day standard, extensions through retention offers), handle billing cycles, and provide account access
  • Email Communications: Send flight deal alerts, account notifications, billing confirmations, and retention marketing
  • Payment Processing: Handle membership subscriptions ($99/year, $15/month legacy) and billing through Stripe
  • Customer Support: Respond to inquiries, troubleshoot technical issues, and provide account assistance
  • Service Improvement: Analyze website usage, optimize deal algorithms, and enhance user experience
  • Security: Protect against fraud, spam, unauthorized access, and maintain system integrity
  • Legal Compliance: Meet our legal obligations and enforce our terms of service
  • Ambassador Program: Manage our ambassador program and commission payments
  • Retention Marketing: Send promotional offers, discounts, and special deals to cancelled members to encourage reactivation
  • Social Login: Facilitate easy account creation and login through Google, Facebook, and other social providers
  • Abandoned Cart Recovery: Send follow-up emails to complete incomplete membership signups
  • Additional Forms: Process information submitted through MailPoet forms when applicable

Your Cookie Choices

You can manage your cookie preferences through our cookie banner that appears when you first visit our site, or by adjusting your browser settings. Note that disabling necessary cookies may impact site functionality, including:

  • Inability to log into your membership account
  • Loss of access to exclusive deal portal
  • Interrupted email alert delivery
  • Reduced website functionality and performance
  • Issues with subscription management and billing

Third-Party Services

We use the following third-party services that may set cookies and collect data:

  • Stripe: Our payment processor for secure subscription billing and payment handling (we do not store payment information ourselves)
  • Google Analytics: For website analytics, user behavior tracking, and performance monitoring
  • Facebook Pixel: For measuring advertising campaign effectiveness and conversion tracking
  • Google Site Kit: For integrated Google services management and analytics dashboard
  • Skyscanner: Our ambassador partner for flight booking redirects (we redirect users to Skyscanner for flight purchases)
  • Kit (formerly ConvertKit): For flight deal and marketing email delivery and subscriber management
  • SendWP: For transactional email delivery (account notifications, billing confirmations)
  • Elementor: For website design, page optimization, and A/B testing functionality
  • LiteSpeed Cache: For website performance optimization and caching services
  • MailPoet: For additional forms, newsletter functionality, and email tracking when applicable
  • Nextend Social Login: For social media account integration (Google, Facebook, etc.)

Social Login Integration

We use Nextend Social Login to allow you to create accounts and log in more easily using Google, Facebook, and other social providers. When you use social login, we collect your email address, name, and social provider identifier. This data is stored on our site and is removed when your WordPress account is deleted. A temporary cookie is created during the social login process to secure communication and redirect you back to your last location.

Abandoned Cart Recovery

When you begin membership checkout but do not complete the purchase within a specified time, your cart is considered abandoned. We send you an email to complete the purchase via a link provided in the email. You can unsubscribe from abandoned cart emails using the unsubscribe link in the emails.

MailPoet Services

When applicable, we may use MailPoet services for additional forms and newsletter functionality. We track email opens and clicks to improve our content. We log the IP address used when you sign up to prevent system abuse. No other identifiable information is tracked outside this website except for the email address.

Website Performance and Caching

This site utilizes LiteSpeed caching to improve performance and provide faster response times. Cache files are temporary and are never accessed by third parties except as necessary for technical support from our cache provider. We may use QUIC.cloud services to process and cache your data temporarily. For more information, see QUIC.cloud’s Privacy Policy.

Embedded Content

Our website and emails may include embedded content from third parties (such as videos, images, or social media posts). This embedded content may collect data about you, use cookies, and monitor your interactions according to their own privacy policies.

Email Communications

We send different types of emails from specific addresses using different systems:

  • Flight Deal Alerts: Sent from club@deals.triips.com via Kit – our core service emails containing 2-3 deals per week
  • Account & Billing: Sent from club@triips.com via WordPress and PMPro through SendWP – subscription confirmations, billing notifications, password resets, and account updates
  • Retention Marketing: Sent from club@marketing.triips.com via Kit – promotional offers, discounts, and special deals sent to cancelled members to encourage reactivation
  • Abandoned Cart Recovery: Sent from club@triips.com – follow-up emails to complete incomplete membership signups, with unsubscribe options included
  • Additional Forms: Sent via MailPoet when applicable – for forms and newsletter functionality with tracking capabilities
  • Customer Support: All support communications handled through our contact form, not direct email replies

Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party companies that help us operate our business (Stripe for payments, Kit for deal emails, SendWP for transactional emails, Google for analytics, LiteSpeed/QUIC.cloud for caching, MailPoet for additional forms, social providers for login authentication)
  • Ambassador Program: Commission and performance data with our ambassador program partners
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you have given us explicit consent to share your information
  • Fraud Prevention: To protect against unauthorized access and maintain security
  • Social Login: Access tokens shared with social providers (Google, Facebook, etc.) for secure authentication

Data Retention

  • Active Members: We retain your data for as long as your membership is active
  • Cancelled Memberships: Data is retained for 3 years after cancellation for legal, operational, and customer service purposes
  • Free Trial Users: Data is retained for 1 year after trial expiration for potential reactivation
  • Email Subscribers: Deal subscriptions and marketing preferences are retained until you unsubscribe
  • Support Communications: Customer service inquiries are retained for 2 years for quality assurance
  • Legal Requirements: Some data may be retained longer to comply with legal obligations
  • Account Deletion: Upon request, we permanently delete all personal data (this action is irreversible)
  • Cache Data: Website cache files are temporary and automatically expire on a schedule set by our system administrators
  • Social Login Data: Removed when your WordPress account is deleted
  • Abandoned Cart Data: Retained until purchase completion or manual removal request
  • MailPoet Data: Form submissions retained according to their specific purposes and legal requirements

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Secure Storage: Personal data is stored on secure servers with access controls and regular security updates
  • Payment Security: All payment processing is handled by Stripe with industry-leading security standards
  • Email Security: Transactional emails are secured through SendWP’s reliable delivery infrastructure
  • Cache Security: Website cache files are secured and automatically managed by LiteSpeed systems
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Regular Monitoring: We continuously monitor for security threats and vulnerabilities
  • Staff Training: Our team is trained on privacy and security best practices

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Portability: Request your data in a machine-readable format
  • Objection: Object to certain types of data processing
  • Restriction: Request limitation of how we process your data
  • Unsubscribe: Opt out of marketing emails (note: this is different from membership cancellation)
  • Account Management: Cancel your subscription through your account settings

GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

  • Legal Basis: We process your data based on consent, contractual necessity, or legitimate interests
  • Data Protection Officer: You can contact our privacy team for any GDPR-related inquiries
  • Supervisory Authority: You have the right to file a complaint with your local data protection authority
  • Automated Decision-Making: Our AI algorithms analyze flight prices but do not make automated decisions that significantly affect you
  • Right to Withdraw Consent: You can withdraw consent for optional cookies and marketing communications at any time

International Data Transfers

As a service operating primarily in North America with plans for European expansion, we may transfer your data internationally. We ensure appropriate safeguards are in place:

  • Adequate Protection: Data is only transferred to countries with adequate privacy protections
  • Standard Contractual Clauses: We use EU-approved standard contractual clauses where necessary
  • Privacy Shield: We work with providers that comply with international privacy frameworks
  • Service Providers: Our third-party providers (Stripe, Google, Facebook, Kit, SendWP, LiteSpeed/QUIC.cloud, MailPoet, social login providers) maintain international compliance standards

Membership and Billing Information

Specific information about our membership and billing practices:

  • Free Trial: 7-day free trial (168 hours precisely from signup), with optional extensions through retention offers
  • Pricing: $99.00 USD per year (approximately $8.25 per month when billed annually), $15.00 USD per month (legacy customers only)
  • Currency: All transactions in USD, including for Canadian customers
  • Auto-renewal: Subscriptions continue unless actively cancelled through account settings
  • Refund Policy: All payments are non-refundable once processed, except for verified technical billing errors
  • Cancellation: Members can cancel through account settings or Stripe billing portal
  • One Trial Rule: Each customer eligible for only one free trial per lifetime

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

  • Post the updated policy on our website
  • Update the “Last updated” date
  • Notify active members via email
  • Display a notice on our website
  • Provide a 30-day notice period for material changes

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Important Note: We do not accept support requests via direct email replies to our automated systems (club@deals.triips.com, club@marketing.triips.com, or club@triips.com). All support must go through our contact form or contact@triips.com.

Additional Resources