Privacy Policy
At Triips, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.
Sections
Service
Data & Cookies
Sharing & Rights
Who we are
Our website address is triips.com. Triips is a flight deal subscription service. We help travelers find exclusive flight deals 50–90% off regular prices, departing from 52 cities across 15 countries. Members receive curated email alerts as soon as we detect a notable deal.
Our services
Triips provides flight deal alerts and notifications. We are NOT a booking platform. Our proprietary AI technology analyzes millions of fare combinations daily, factoring in seasonal pricing patterns, route demand trends, and destination-specific behavior to identify exceptional value. We send 2–3 curated deals per week from your departure city when our algorithms detect significant price drops, typically 50–90% below average prices. We are an official partner of Skyscanner. When you click a deal, you are redirected to Skyscanner to complete your booking with the airline.
Information we collect
Personal information
We collect personal information that you voluntarily provide to us, including:
- Account Information: Email address and password when you create a membership account. Name is optional and can be added later from your Club dashboard.
- Membership Details: Payment information processed by Stripe (card details are not stored on our servers, only a billing postal code and country) and your subscription plan.
- Profile Information: Preferred departure city, dream destination (optional), and email alert consent.
- Communication Data: Email address for flight deal alerts and newsletters (consent required during checkout).
- Support Communications: Information you provide when contacting our support team via our contact form.
- Social Login Data: When using Google social login, we collect your email address, Google account identifier, and your name if available on your Google profile.
Email communications consent
During membership signup, you must agree to receive flight alerts by email when a deal is found from your city, plus offers from Triips. This single consent covers:
- Flight deal alerts from your selected departure city (our core service).
- Offers from Triips, including retention promotions and reactivation messages.
This consent is required because email is how our service operates: without it, we cannot deliver the deals you signed up for.
Automatically collected information
We automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on site, email open rates, deal click-through rates, and engagement patterns.
- Location Data: General geographic location based on IP address for service eligibility.
- Technical Data: Log files, error reports, and performance metrics.
How we use your data
We collect and use your data to:
- Provide our core service: Monitor airfare prices, identify exceptional deals, and send personalized flight deal alerts.
- Membership management: Process subscriptions, manage free trials (7-day standard, 168 hours from signup, with optional extensions through retention offers), handle billing cycles, and provide account access.
- Email communications: Send flight deal alerts, account notifications, billing confirmations, and retention marketing.
- Payment processing: Handle membership subscriptions and billing through Stripe.
- Customer support: Respond to inquiries, troubleshoot technical issues, and provide account assistance.
- Service improvement: Analyze website usage, optimize deal-detection algorithms, and enhance user experience.
- Security: Protect against fraud, spam, unauthorized access, and maintain system integrity.
- Legal compliance: Meet our legal obligations and enforce our terms of service.
- Retention marketing: Send promotional offers, discounts, and special deals to cancelled members to encourage reactivation.
- Social login: Facilitate easy account creation and login through Google.
Third-party services
We use the following third-party services that may set cookies and collect data:
- Stripe: Our payment processor for secure subscription billing and payment handling. We do not store payment information ourselves.
- Google Analytics: Website analytics, user behavior tracking, and performance monitoring.
- Facebook Pixel: Advertising campaign effectiveness and conversion tracking.
- Google Site Kit: Integrated Google services management and analytics dashboard.
- Skyscanner: Our official partner. We redirect users to Skyscanner to complete bookings.
- Kit (formerly ConvertKit): Flight deal and marketing email delivery and subscriber management.
- Mailgun: Transactional email delivery (account notifications, billing confirmations).
- Elementor: Website design and page layout.
- LiteSpeed Cache: Website performance optimization and caching services.
- Nextend Social Login: Google account integration.
Social login integration
We use Nextend Social Login to allow you to create accounts and log in more easily using Google. When you use social login, we collect your email address, Google account identifier, and your name if available on your Google profile. This data is stored on our site and is removed when your account is deleted. A temporary cookie is created during the social login process to secure communication and redirect you back to your last location.
Website performance and caching
This site utilizes LiteSpeed caching to improve performance and provide faster response times. Cache files are temporary and are never accessed by third parties except as necessary for technical support from our cache provider. We may use QUIC.cloud services to process and cache your data temporarily. For more information, see QUIC.cloud's Privacy Policy.
Embedded content
Our website and emails may include embedded content from third parties (videos, images, social media posts). This embedded content may collect data about you, use cookies, and monitor your interactions according to their own privacy policies.
Email communications
We send different types of emails from specific addresses using different systems:
- Flight deal alerts: Sent from
deals@triips.comandclub@deals.triips.comvia Kit. Our core service emails containing 2–3 deals per week. - Account & billing: Sent from
notification@triips.comvia WordPress and PMPro through Mailgun. Subscription confirmations, billing notifications, password resets, and account updates. - Retention marketing: Sent from
club@marketing.triips.comvia Kit. Promotional offers, discounts, and special deals sent to cancelled members to encourage reactivation. - Customer support: All support communications are handled through our contact form, not direct email replies.
Data retention
- Active members: We retain your data for as long as your membership is active.
- Cancelled memberships: Data is retained for 3 years after cancellation for legal, operational, and customer service purposes.
- Free trial users: Data is retained for 1 year after trial expiration for potential reactivation.
- Email subscribers: Deal subscriptions and marketing preferences are retained until you unsubscribe.
- Support communications: Customer service inquiries are retained for 2 years for quality assurance.
- Legal requirements: Some data may be retained longer to comply with legal obligations.
- Account deletion: Upon request, we permanently delete all personal data. This action is irreversible.
- Cache data: Website cache files are temporary and automatically expire on a schedule set by our system administrators.
- Social login data: Removed when your account is deleted.
Data security
We implement appropriate security measures to protect your personal information:
- Encryption: All data transmission is encrypted using SSL/TLS protocols.
- Secure storage: Personal data is stored on secure servers with access controls and regular security updates.
- Payment security: All payment processing is handled by Stripe with industry-leading security standards.
- Email security: Transactional emails are secured through Mailgun's reliable delivery infrastructure.
- Cache security: Website cache files are secured and automatically managed by LiteSpeed systems.
- Access controls: Limited employee access to personal data on a need-to-know basis.
- Regular monitoring: We continuously monitor for security threats and vulnerabilities.
- Staff training: Our team is trained on privacy and security best practices.
Your rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data (subject to legal requirements).
- Portability: Request your data in a machine-readable format.
- Objection: Object to certain types of data processing.
- Restriction: Request limitation of how we process your data.
- Unsubscribe: Opt out of marketing emails (this is different from membership cancellation).
- Account management: Manage your profile, email, and subscription from your Club dashboard. Open your account menu, use Profile to edit your name or email, and Settings to update billing or cancel your subscription.
GDPR rights (EU residents)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis: We process your data based on contractual necessity (to deliver the service you subscribed to), consent (for optional cookies and marketing), or legitimate interests (for security, fraud prevention, and service improvement).
- Privacy inquiries: For any GDPR-related inquiries, contact us at
contact@triips.com. We aim to respond within 30 days. - Supervisory authority: You have the right to file a complaint with your local data protection authority.
- Automated decision-making: Our pricing algorithms analyze flight prices but do not make automated decisions that significantly affect you.
- Right to withdraw consent: You can withdraw consent for optional cookies and marketing communications at any time.
International data transfers
As a globally operating service, we may transfer your data internationally. We ensure appropriate safeguards are in place:
- Adequate protection: Data is only transferred to countries with adequate privacy protections as recognized by the European Commission.
- Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses (SCCs) where adequacy decisions are not in place.
- EU-US Data Privacy Framework: Where applicable, our US-based providers self-certify under the EU-US Data Privacy Framework, which replaced the invalidated Privacy Shield in 2023.
- Service providers: Our third-party providers (Stripe, Google, Kit, Mailgun, LiteSpeed/QUIC.cloud) maintain international compliance standards.
Membership and billing
Membership and billing practices (trial duration, pricing, currency, auto-renewal, refund policy, cancellation flow, and the one-trial-per-lifetime rule) are governed exclusively by our Terms and Conditions. This Privacy Policy does not restate those contractual terms; please refer to the Terms for the authoritative version.
Children's privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at contact@triips.com.
Changes to this policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Post the updated policy on our website.
- Update the "Last updated" date.
- Notify active members via email.
- Display a notice on our website.
Contact information
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- All privacy & support inquiries:
contact@triips.com - Support form: triips.com/contact
- Website: triips.com
- Response time: We aim to respond to all inquiries within 30 days.
Important note: We do not accept support requests via direct email replies to our automated systems (deals@triips.com, club@deals.triips.com, club@marketing.triips.com). All support must go through our contact form or contact@triips.com.