Terms and conditions

Last modified: July 18, 2025

Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of the services and website (“Services”) provided by Triips. By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

About Triips

Triips is an AI-powered flight deal subscription service that helps travelers find exclusive flight deals 50-90% off regular prices departing from 17 major cities across the US & Canada. We continuously monitor airfare prices using advanced machine learning algorithms and send curated email alerts when we detect exceptional deals.

Our Technology

Our proprietary AI technology scans millions of fare combinations daily to identify the lowest prices and exceptional value. We send 2–3 curated deals per week from your home airport when we detect significant price drops, typically 50–90% below average prices.

Service Coverage

United States (13 cities): New York (JFK/LGA/EWR), Los Angeles (LAX), Washington D.C. (DCA/IAD/BWI), Chicago (ORD/MDW), Dallas-Fort Worth (DFW), San Francisco (SFO), Atlanta (ATL), Houston (IAH), Miami (MIA), Phoenix (PHX), Boston (BOS), Seattle (SEA), Denver (DEN)

Canada (4 cities): Montreal (YUL), Toronto (YYZ), Vancouver (YVR), Calgary (YYC)

Our Services

Flight Deal Alert Service

Triips provides AI-powered flight deal alerts and notifications. Important: We are NOT a booking platform. Our technology identifies exceptional deals and sends you curated email alerts. We are an official partner with Skyscanner, and when you click on our deals, you’re redirected to Skyscanner to complete your booking.

Service Limitations

Our AI-powered flight deal alerts are subject to the following limitations:

  • Availability of deals at the time you attempt to book, as airline inventory changes constantly and deals may expire quickly
  • Pricing accuracy between detection and booking, as final pricing is determined by airlines and booking platforms
  • Specific destinations or timing of deals, as our AI detects opportunities unpredictably
  • Seat availability on advertised flights, which may have booking class restrictions
  • Suggested date combinations and itineraries, which are provided as examples and may not reflect current availability
  • Users are responsible for verifying all flight details with airlines or Skyscanner before making purchases.

Marketing and Communications

All marketing materials, advertisements, social media content, and promotional communications are provided for illustration purposes only. This includes flight deals and prices displayed in advertisements, screenshots, discount percentages, testimonials, and destinations used in marketing.

Marketing content may not reflect current availability or actual service delivery. Our actual service remains accurate through verified email notifications and legitimate booking redirects.

Deal Characteristics

  • Frequency: 2-3 curated deals per week when AI detects exceptional value
  • Timing: Deals are unpredictable and data-driven – we cannot forecast specific destinations or timing
  • Duration: Deals have limited availability and may expire quickly
  • Value: Deals represent mathematically verified savings compared to standard market rates
  • Content Protection: All deal information is proprietary to Triips and protected by intellectual property laws

Membership and Subscription

Subscription Plans

  • You can view our current membership pricing at https://triips.com/pricing/
  • Currency: Customers are charged in their local currency (USD for US customers, CAD for Canadian customers). All transactions are processed securely through our payment processor.

Free Trial Period

  • Duration: 7 days free (precisely 168 hours from signup time)
  • Extended Trials: May be available through retention offers during cancellation process
  • Automatic Conversion: Free trials automatically convert to paid subscriptions unless cancelled before trial expiration
  • One Trial Rule: Each customer is eligible for only ONE free trial per lifetime
  • Immediate Charges: Customers who previously used trials are charged immediately upon new signup

Payment Processing

  • Payment Processor: All transactions are processed securely through Stripe
  • Trial Conversion: Automatic billing occurs at exactly 7 days (168 hours), not calendar days
  • Auto-renewal: Subscriptions continue automatically unless actively cancelled
  • Failed Payments: Stripe retries failed payments for up to 14 days
  • Currency Conversion: Bank/card companies handle USD to local currency conversion and associated fees

Account Management

  • Profile Updates: You can change your preferred departure city at any time through your profile settings
  • Email Preferences: Deal alerts are automatically customized based on your selected departure city
  • Password Security: Password reset links expire within 15-30 minutes for security
  • Data Access: You can view, edit, or delete your personal data through your account dashboard

Cancellation Policy

Self-Service Cancellation

Only you can cancel your own subscription. Our staff cannot and will not cancel subscriptions via email, phone, or chat for security and compliance reasons.

Cancellation Methods

Two methods are available through your membership settings at https://triips.com/membership-account/:

  1. Direct Cancellation: Click the “Cancel” button
  2. Stripe Billing Portal: Click “Update Billing Info” button to access Stripe’s billing portal

Cancellation Process

  1. Log in to your account: https://triips.com/login/
  2. Go to your membership settings: https://triips.com/membership-account/
  3. Choose your preferred cancellation method
  4. Follow the steps to finalize cancellation

Cancellation Effects

  • Cancellation takes effect at the end of your current billing period
  • You retain access to all services until the end of your paid period
  • No prorated refunds are issued for partial periods
  • Successful cancellation generates a confirmation email

Refund Policy

We do not offer refunds for subscription payments. All payments are final once processed. By subscribing to our service, you acknowledge and agree to this no refund policy.

Savings Guarantee

If you don’t save at least $500 on flights within your first year of membership, you can request a full refund. To be eligible, you must:

  • Remain subscribed for the full 12-month membership period
  • Book at least two flights using deals received from Triips
  • Submit your refund request within 30 days after the end of your billing cycle
  • Provide booking confirmations and related deal emails as documentation

Prohibited Activities

Unauthorized Use

You may not use our Services for any unlawful or prohibited activities, including:

  • Spamming, hacking, or distributing malware
  • Attempting to disrupt or harm website functionality
  • Creating multiple accounts to abuse trial offers
  • Sharing account credentials with unauthorized users
  • Attempting to circumvent payment systems
  • Using automated systems to access our services
  • Copying, redistributing, or sharing deal information outside of personal use

Reverse Engineering

You may not reverse engineer, decompile, or attempt to extract the source code of any part of our website, Services, or proprietary AI algorithms.

Content Protection

Our deal information, pricing data, and algorithmic insights are proprietary and confidential. You may not:

  • Share deal information on public forums or social media
  • Republish our content without permission
  • Use our deals for commercial purposes
  • Create competing services using our data

Intellectual Property Rights

Ownership

All content, images, algorithms, and materials on our website are owned by Triips and protected by copyright and intellectual property laws. This includes:

  • Website design and layout
  • Proprietary AI algorithms and technology
  • Deal curation methodology
  • Brand name, logos, and trademarks
  • All deal content and pricing information

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only.

Restrictions

Reproduction, distribution, modification, or commercial use of our materials without prior written consent is strictly prohibited.

Service Management

Service Availability

While we strive for continuous service availability, we do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or technical issues.

Service Modifications

Triips reserves the right to:

  • Modify or discontinue services with or without notice
  • Update pricing structures
  • Change coverage areas or departure cities
  • Modify AI algorithms and deal detection criteria
  • Update website functionality and features

Account Termination

Triips reserves the right to suspend or terminate access to Services at any time, with or without notice, for:

  • Violation of these Terms
  • Fraudulent or suspicious activity
  • Abuse of our services or systems
  • Legal compliance requirements

This applies to all membership types and billing plans. No refunds will be provided for terminated accounts.

Email Communications

Required Consent

By subscribing to Triips, you consent to receive email communications, including:

  • Flight deal alerts from club@deals.triips.com
  • Account and billing notifications from club@triips.com
  • Retention marketing from club@marketing.triips.com (for cancelled members)

Email vs. Subscription Management

Important distinction:

  • Email Unsubscribe: Removes you from mailing lists but does NOT cancel your subscription or stop billing
  • Subscription Cancellation: Stops billing and must be done through your account dashboard

Third-Party Services

Skyscanner Partnership

We redirect users to Skyscanner, our official booking partner, to complete flight purchases. Skyscanner:

  • Has their own terms and conditions
  • Handles all booking transactions independently
  • Is responsible for customer service related to bookings
  • May collect additional data subject to their privacy policy

Payment Processing

All payment processing is handled by Stripe, subject to their terms of service and privacy policy.

Email Delivery

Email communications are delivered through Kit (ConvertKit) and SendWP, subject to their respective service terms.

Disclaimers and Limitations

Service Disclaimers

Our Services are provided “as is” without warranties of any kind. We disclaim all warranties, express or implied, including:

  • Merchantability and fitness for a particular purpose
  • Accuracy of deal information
  • Availability of advertised flights
  • Continuous service availability
  • Specific savings amounts or outcomes

Limitation of Liability

Triips shall not be liable for any indirect, incidental, special, or consequential damages, including:

  • Lost savings from missed deals
  • Travel disruptions or additional costs
  • Service interruptions
  • Third-party booking issues
  • Currency conversion costs
  • Opportunity costs

Our total liability shall not exceed the amount paid for your subscription in the 12 months preceding any claim.

User Responsibilities

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of unauthorized access
  • Ensuring accurate and up-to-date account information

Deal Verification

You must independently verify all flight details, including:

  • Price accuracy at time of booking
  • Flight availability and schedules
  • Airline terms and conditions
  • Baggage policies and additional fees
  • Cancellation and change policies

Responsible Use

You agree to use our Services responsibly and in compliance with all applicable laws and regulations.

Data Protection and Privacy

Data Collection

Our collection and use of personal data is governed by our Privacy Policy at https://triips.com/privacy-policy/.

Account Deletion

You may request permanent deletion of your account and associated data. This action is irreversible and results in immediate termination of membership without refund.

Geographic Restrictions

Service Availability

Our services are primarily designed for residents of the United States and Canada. Deal alerts are optimized for departures from our 17 covered cities.

International Users

International users may access our services but should be aware that:

  • Deals may not be optimized for their location
  • Currency conversion fees may apply
  • Additional terms may apply based on local regulations

Customer Support

Support Channels

Customer support is available exclusively through:

Support Limitations

We do not accept support requests via:

  • Direct email replies to automated systems
  • Social media platforms
  • Phone calls

Response Times

We aim to respond to all support inquiries within 30 days. Response times may vary based on inquiry complexity and volume.

Governing Law and Jurisdiction

Applicable Law

These Terms are governed by the laws of the jurisdiction where Triips is incorporated, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration rather than in court, except where prohibited by law.

Updates to Terms

Modification Rights

Triips may revise these Terms at any time. When we make significant changes:

  • Updated Terms will be posted on our website
  • The “Last modified” date will be updated
  • Active members will be notified via email
  • A notice may be displayed on our website

Acceptance of Changes

Continued use of our Services after changes constitutes acceptance of the revised Terms. It is your responsibility to review Terms periodically.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Triips regarding the use of our Services.

Contact Information

For questions or concerns regarding these Terms, please contact us:

Triips, LLC
7345 W Sand Lake Road #210-4752, Orlando, FL 32819, USA

Additional Resources